Patient Complaint & Ticket Management

Business Problem

A complaint count did not explain backlog, ownership, resolution speed, or SLA risk across hospitals and support teams.

What I Built

Built an end-to-end ticket lifecycle view covering complaint source, status, priority, hospital, department, responsible employee, resolution time, overdue work, and SLA breaches.

Scale

285 complaints, 24 agents, 68%+ SLA compliance, and 2.2 days average resolution in the displayed analysis.

Outcome

Management can move from a backlog number to the operational cause, owner, and SLA risk behind it, enabling targeted intervention instead of generic escalation.

Technology

Project Screenshots

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