Patient Experience & Service Quality

Business Problem

Patient satisfaction signals and service friction existed in separate views, making it hard to see where feedback coverage was weak or where Dama cases were affecting retention.

What I Built

Connected patient volume, survey response and coverage, Dama cases, retention, rates, hospitals, and departments in one recurring review dashboard.

Scale

6K+ patients and 96%+ survey response performance in the displayed analysis.

Outcome

Leadership can distinguish low feedback coverage from poor experience, identify departments with service friction, and focus improvement work where it can change patient outcomes.

Technology

Project Screenshots

Figures, names, and other identifying details shown in these dashboard screenshots have been randomized for privacy.