Complaints & Returns Intelligence

Business Problem

Complaints and returns were operational records, but the business needed to connect root causes, resolution speed, warehouses, customers, and financial exposure.

What I Built

Created Power BI views for complaint resolution, issue reasons, closure time, warehouse and governorate patterns, returns, customer ratios, and return value.

Scale

12K+ complaints and 27K+ returns, including 21.56M in return amount and 438K returned units.

Outcome

Teams can identify the process or location creating customer friction, prioritize resolution bottlenecks, and quantify the commercial impact of returns.

Technology

Project Screenshots

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